Outage Center

This help document will go over basic use information for the Web Outage Viewer application.

All our members count on us to provide continuous, reliable power, but none more than those who rely on life-sustaining electrical equipment. If this is you or someone at your home, you may be eligible for our Medical Necessity Program.

What It Is

Our Medical Necessity Program is a registry of residential service locations where people rely on life-sustaining electrical equipment. When planned outages or service interruptions for nonpayment are scheduled, we will attempt advance notice so preparations can be made.

What It Is Not 

Our Medical Necessity Program does not guarantee priority electric service restoration, and locations registered in the program are not exempt from planned service interruptions, nor are registered members exempt from their financial responsibilities or from the termination of service in accordance with NVEC policies.

Who qualifies?

To qualify, the location must house someone diagnosed by a physician with one of the following medical conditions:

• Chronic: Having been diagnosed by a physician as requiring an electric-powered device to prevent the impairment of major life function. To maintain chronic designation, members must reapply once a year.
• Chronic, lifelong: Same as chronic, but does not require annual application.
• Critical care: Having been diagnosed by a physician as requiring an electric-powered device to sustain life. To maintain critical care designation, members must reapply once every two years.
• Critical care, lifelong: Same as critical care, but does not require biennial application.

Mail in original note from doctor to:

PO Box 848

Franklin, Tx 77856

What it is

Our Critical Load Program is a registry of nonresidential service locations that can be classified as public safety, industrial, or natural gas infrastructure, and have an approved Critical Load Program application with NVEC. When planned outages or service interruptions for nonpayment are scheduled, we will attempt to provide advance notice so preparations can be made. For unplanned outages, NVEC will prioritize Critical Load Program participants for restoration as much as practicable.

What it is not

Our Critical Load Program sites cannot be guaranteed an uninterrupted, regular, or continuous power supply.

Locations registered in the program are not exempt from planned service interruptions, nor are registered members exempt from their financial responsibilities or the termination of service in accordance with NVEC policies.

Who qualifies?

To be considered, the location must fall into one of the following categories:

• Public safety: A member for whom electric service is considered crucial for the protection or maintenance of public safety, including but not limited to hospitals, police stations, fire stations, and critical water and wastewater facilities.
• Industrial: An industrial member for whom an interruption or suspension of electric service will create a dangerous condition or significant disruption on the member’s premises.
• Natural gas infrastructure: A member that supports natural gas-fired generation, including gas control center or gas compressor plant.

Email criticalload@navasotavalley.com for more information.