How to report an outage?
When outages occur, the NVEC team works to get power restored as quickly and as safely as possible.
Please keep in mind that there can be many members calling at once when outages happen. Member service representatives answer calls as they come in. Please note that outages should not be reported via social media as these sites are not monitored 24/7.
- Phone
Outages can be reported by calling 800-443-9462 and pressing option 1.
- Text
Text “OUT” to 800-443-9462. Click here for more information on our Text Alerts.
These systems use caller identification technology, so please make sure your information is updated.
Where can I go to verify that NVEC is aware of my outage?
You can visit the NVEC Outage Viewer or call us at 800-443-9462.
Does NVEC automatically know when my power goes out?
Advanced meters can send outage information to NVEC. However, it is always best to report an outage to us. Never assume we know or that someone else will report it.
What should I do if a power line falls in my yard?
Report the fallen line to NVEC immediately by calling 800-443-9462. Consider all fallen power lines to be energized, regardless of whether they appear to be safe. Stay as far away from them as possible, and make sure your children, pets and neighbors stay far away from the power lines and any objects it may be touching.
How do you decide whose power to restore first?
In the event of a large outage, the restoration process begins at the substation where power feeds into our system. From there, crews work on lines serving the greatest number of members until electricity is restored to all main lines. Then crews begin repairing lines to individual members if needed.
Why would a crew pass by my house without restoring power?
Our goal is always to restore power as quickly and safely as possible in the event of an outage. If you see a service crew pass by without stopping, it could be because crews are working to restore main lines, responding to an emergency, or going past your location to access lines and substations serving your location. Often, the work needed to restore power at your location does not need to be done at your location.
Why does my power flicker or blink?
Power blinks are brief service interruptions typically caused by a fault (short circuit) on a power line or a protective device that’s working in reaction to the fault. Faults are caused by a variety of disturbances, like squirrels, birds or other small animals contacting an energized power line; tree branches touching a power line; or lightning. You may also experience a brief interruption when protective devices are working to detect the fault. These brief power blinks, caused by protective devices, mean the equipment is working as it should to prevent a prolonged outage. Any time you experience repeated power disruptions, please let us know so we can help you determine the cause and minimize future issues.
Why does my neighbor have electricity, but I don’t?
It depends on the cause of the outage. Remember to make sure your power is not out because of an electrical problem inside your home, such as a tripped breaker. If an electrical problem in your home is not the cause and your neighbor has electricity and you do not, they may receive their electricity from a different power line, or their home is located on a different circuit than your home.
Why can’t you tell me how long it will take to restore power?
The best source for an estimate of power restoration time is the service crew. During an outage, they are working to locate faults and restore power and they don’t always have the time or ability (due to safety reasons or a lack of a communications signal) to provide our control center with estimates or updates. As a result, restoration information may not be immediately available or may be hard to determine with accuracy.
Each outage is a result of different circumstances, and some outages may take longer to identify and restore than others. Sometimes damage to our electric distribution system is extensive (lines down, broken poles, etc.), or equipment locations are hard or impossible to get to depending on the conditions. Lineworkers may have to patrol lines and fix problems on foot, as roads or right-of-ways may be impassable for service vehicles because of flooding, ice, downed trees, or other conditions.
If your crews are restoring power, why haven’t I seen any of their trucks?
Outages are caused by a variety of reasons, and the cause may be in someone’s back pasture down the road, or at a substation a few miles away.
When is my bill due?
We begin calculating our statements on the 10th of each month. The due date will be 16 days after the bills are posted. If the due date falls on a holiday or weekend, payment will be due the next business day.
How do I make a payment?
At NVEC, we provide a variety of ways for you to pay your bill and manage your account at your convenience.
- Online
Create an account and pay online. First-time users click on the “register here” button.
- By Phone
Call 800-443-9462 and select option 3 to pay by phone.
- By Mail
Mail payments to:
Navasota Valley Electric Cooperative
PO Box 848
Franklin, Tx 77856
- In Person
Hours: Monday- Friday, 8am-5pm
Franklin: 2281 E Hwy 79, Franklin 77856
Mart: 450 Battle Rd, Mart 76664
Payment drop boxes are available at both office locations for making payments after hours.
Do you offer autopay?
Yes, members can sign up to have their monthly bill amount automatically charged to a debit/credit card or drafted from a bank account. Accounts set up on autopay will be drafted on the 15th of each month.
We also offer recurring scheduled payments. This allows you to set up your account on autopay but select a date on or before the due date.
How do I set up autopay?
- Log in to your online account here
- Click “Auto Pay” (on left side under payments)
- Click “+New Auto Pay Setup”
- Input your payment information.
- Click “Yes, put me on AutoPay”
- Click “Save this AutoPay Setup”
Do you offer financial assistance to help pay my bills?
NVEC provides a list of organizations that may offer payment assistance.